Buying on Melody Merch
You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit Card and they will be charged at USD rate.
To purchase an item on Melody Merch:
Find an item you want to purchase on melodymerch.com.
Choose the options you want for that item, if applicable.
Click Add to cart. Take any of these optional steps:
– If you have one, apply the discount code in the “APPLY COUPON” field.
– You can buy some more by clicking the “CONTINUE SHOPPING” button.
– To remove an item you want, click ” X “ in Shopping Cart.
Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
Click the “PayPal” button to choose your preferred payment method.
After the order is completed, you will receive an order summary to your email.
All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.
Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.
Great! If you do receive a discount code from us, follow the steps to apply a coupon to purchase.
Select items to purchase, and add them to your Shopping cart.
Type or paste the code in the “APPLY COUPON” field.
At the moment, we only accept Credit/Debit cards and PayPal payments.
When you shop at melodymerch.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.
Melody Merch has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful PayPal payment, payment advice will be automatically generated to the Melody Merch.com system for your order.
It’s fast, easy & secure.
Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account is needed.
To provide one of the safest online payment services PayPal’s internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.
To improve the chances of successful payments:
- Confirm your bank account/card.
- Send the payment using money in your PayPal Balance, rather than using a bank or card.
- Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.
PayPal didn’t accept your credit card. An error message states, “The transaction could not be completed. Please try again” or “Credit card not accepted.”
There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.
Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.
Each order number is unique on its own and we shipped our product separately due to the different completion dates of the products. Hence we are unable to combine all your orders and have them shipped together.
We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.
Melody Merch‘s ordering is on a ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.
Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online, rest assured, our online checkout process is secure and your payment details are never stored. However, if you are having trouble placing your order, email our Customer support team with your request, and contact information, we will be happy to assist you.
Products and Shipping
At Melody Merch, a common question focuses on the sizes of our products. We provide detailed sizing charts along with product descriptions in our store for each product. To find your size, compare your measurements to the measurements of each size of a product to find the best fit.
Our products are mostly manufactured and shipped from the US and UK. With each product, we always maintain US Production Standard and strictly follow quality checks at every stage of manufacturing to ensure every customer is satisfied with the high-quality product.
We partner only with companies that manufacture in the U.S, UK in a no-sweat-shop, humane, and ethical way. Our manufacturing partners make every effort to ensure compliance with rigorous social and environmental standards.
We are located in the USA and UK. We pride ourselves on providing the best possible product to ensure every customer is satisfied with our business. We currently do shipping worldwide.
- Free Shipping for orders over $50.
- Standard shipping: $4 for t-shirts and 6$ for Sweatshirts & Hoodies
- Processing Time: All orders are processed within 1 – 3 business days. It takes 1 – 3 days to print your order, put your name and address on it and ship out.
- Shipping Time: 1 – 5 business days with in US & UK.
- Shipping time is calculated from the date that it is shipped out, not the date when the order is placed and depends on the destination.
- If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
International shipments may incur customs fees depending on the country and its regulations. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We aren’t responsible for any additional charges that may apply after a purchase is completed on Melody Merch
You certainly can throw them in the washing machine. Dry quickly. Do not dry clean or use bleach. Given the specialty nature of this product and the sublimation printing, we recommend using a minimum amount of laundry products when caring for them.
If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
We will NOT be responsible for reimbursement, refund, or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Melody Merch does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at [email protected], and let us know the email address you used to place the order so we can locate the order number for you.
Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email at [email protected] Merch.com. Once the order is in the process to be shipped, we are not able to change the shipping address for you.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it.
You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.
Each time you order, you’ll receive an order confirmation email as soon as your order is placed.
If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Melody Merch to your safe list. If you haven’t received anything within 24h, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.
You’ll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven’t received your shipping confirmation email, it is possible your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 7 to 9 business days for your order to ship, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our Customer support team and we can confirm the ship date for your order or see why your order is delayed.
We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think it should have, here are some steps you can take:
Check Your Order Status
If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order
Peek at the Tracking Details
If your order has shipped, you’ll have a tracking number for your shipment. You can check your tracking number at www.17track.net/en.
US Standard Shipping
If your Postal tracking number has not been updated in several days or shows the order as delivered and you haven’t received it, check with your local post office to see if they may hold the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.
International Standard Shipping
Keep in mind, some International shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks but can take up to 4 weeks for delivery. If you still don’t have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.
Contact our Customer support Team
If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via [email protected] and we’ll be able to help track down your shipment to ensure a speedy delivery.
If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 7 days of the delivery date. To begin:
Take a few photos with your item:
- Product photos that clearly show the extent of damage to the product on all sides.
- Photos that clearly show the outer packaging, including the shipping label.
Submit an email to us at [email protected], including the photos, description of product issues, your full name, and order number as it appears on your order confirmation email that may help us understand the potential defect.
If an item is determined to be defective due to a manufacturer error or defective materials, we’ll gladly send out a replacement at no extra charge. If we determine that the replacement of a defective product is not practical, we will provide a refund.
Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
That odor you may smell on your item is a by-product of the custom printing method used to print the design. But, don’t fret! The odor from printing is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
In the printing process, we use water-based inks that are 100% non-hazardous, toxin-free, and adhere to the strictest human health and environmental standards. Because the ink is water-based, it is 100% biodegradable, contains no animal by-products, and is completely vegan friendly. The printing process is a completely waterless, dry process that al lows for a low environmental footprint, so no water is used or wasted in the printing process